OutBack Equipment

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Warranty and RMA policy

General Return Policy

1. For us to stay competitive, offer the best service and the lowest price, we follow our return policy strictly and do not make any exceptions. OUTBACKEQUIPMENT.COM does not offer a money-back guarantee on any product. Shipping is non-refundable under all circumstances, an exception may be made if OUTBACKEQUIPMENT.COM made an error in the entering the address or shipping method, but only for an adjustment.
2. Customers agree to report lost or damaged shipping claims to OUTBACKEQUIPMENT.COM within 48 hours of receiving the shipment. Failure to do so results in the forfeiture of any possible remedy from OUTBACKEQUIPMENT.COM.
3. In general, the period for credit and replacement of allowable items are 15 days except as noted.
4. OUTBACKEQUIPMENT.COM does not offer advanced replacement.
5. Customers must pay for return shipping on all returns, including DOA product.

Refused Shipments

The quickest way for us to be able to handle a return for you is for you to accept delivery and then contact us about sending the item back. When you follow this procedure we can credit your account in just a few days. If you refuse shipment the product goes back to the delivery company and might not get back to us for 2 or 3 weeks. We cannot process your return until we receive the product.

If you refuse shipment, your shipping will still not be refunded, it will only delay your credit for your purchase. On all shipments to customers, we incur shipping and handling costs. Of course, if the shipment is a result of an OUTBACKEQUIPMENT.COM error, we will issue a credit for all shipping and handling fees, and the product once it is returned to OUTBACKEQUIPMENT.COM. If through no fault of OUTBACKEQUIPMENT.COM the shipment is refused, we will charge your account these outbound shipping and handling fees to recover the expenses we incurred. We also reserve the right to impose a 17% restocking fee.

Return Procedures

No returns will be accepted without a return authorization number (RMA number). To request for one, please log into your account and click on the RMA button for the order you would like to return. No RMA number will be given over the phone or email. All returns must be received within the 10 days of RMA approval date. Your RMA# for CREDIT is valid until the 10 days return period is up, and your RMA# for exchange/repair is also valid for 10 days. Make sure the RMA number is clearly printed on the outside of the returned package, If it is not on the outside of the package then it will be refused upon delivery and returned back to you. Also include a copy of your original invoice as well as a brief statement of the problem or instructions as to whether it is a credit return or exchange. You can check your rma status online by logging into your account or by emailing rma@OUTBACKEQUIPMENT.COM.

In the case of any product(s) returned for any reason, the returned item(s) must be 100% complete, in original and re-salable condition, with all packaging, manuals, registration card(s), accessories and software. We reserve the right to refuse a return on any product that does not meet these requirements.

Shipping and Handling Fees are not refundable, with the exception of orders incorrectly shipped by OUTBACKEQUIPMENT.COM.