Ordering FAQs

Which methods of payment does OutbackEquipment.com accept?

OutbackEquipment.com accepts: Wire transfers, Western Union, Company Checks, Personal Checks, Cashier Checks, and Money Orders (All personal checks must clear before merchandise ships). We also accept Visa/MasterCard (shipped to billing address only). We do accept Purchase Orders to hold an item, but all payments must be made in full before an item can be shipped out to the customer.

How long does it take before OutbackEquipment.com ships out my order?

Order processing usually occurs within one to two business days. Freight orders can take up to 7 to process after the payment is received.

Can I only order from OutbackEquipment.com online?

In general, yes. Our website operates 24 hours a day 365 days a year, and this is where you should place all orders. If you are having trouble with the website please see our ordering FAQ and make sure all your browser settings are correctly set. If you continue to experience problems you may call our customer service representative at (408)886-3723 and place an order over the phone with one condition: it is the customer's responsibility to look over their email confirmation to make sure that the customer's information (shipping, contact, etc.) is correct and the parts in the email confirmation are what the customer intended to order and contact us right away (before product is shipped) if any errors are found or if no email confirmation is received.

I cannot order online, what could be wrong?

We test our website thoroughly so it's rare that customers have ordering problems. If they do it is often due to one of the following problems:

Cookies not enabled.
The computer you are using is behind a firewall and it's blocking our site, in which case you'd need to contact your network administrator for help.
Your browser is not up to date.

I think I made a duplicate order. What should I do?

Log into your account and see how many orders you have outstanding. Sometimes our server has received the order but the instant confirmation was interrupted. Do not hit the submit button twice or you will have a duplicate order shipped to you. Besides checking your account online, you can also call us during regular business hours and we will look it up for you.

I did not receive an email confirmation. Did my order go through?

This can be answered either by logging into your account from our website and viewing outstanding orders or you can call us during regular business hours and we can look it up for you.

Can I add to an order or combine two orders to save on shipping?

Yes, but only by phone. Call OutbackEquipment.com and let us know what you need done. We can accommodate your request only if the order has not been charged yet. It is the customer's responsibility to make sure the customer service reps update the order correctly. OutbackEquipment.com cannot be held liable if our reps enter the wrong item, as only you know what you intended to order so you must check and make sure.

I looked at my order status online and it says the order is cancelled. Why?

OutbackEquipment.com will cancel orders that have wrong price, inconsistent description, or items sold that are end of life (EOL) and no longer available. When this happens, customers are automatically emailed this information.

Can I get a customer service rep to physically grab a merchandise and describe it for me?

It's generally a better idea to email us at contact@outbackequipment.com to get clarification on features of the product, options, and more. Just be sure to let us know what information you want in the email and then one of our sales reps can go out in the warehouse, figure out everything you asked for, and then email you back.

Can OutbackEquipment.com guarantee that the product I buy is guaranteed to work with my system or offer technical support?

Unfortunately that is not something that we can offer. All of our items are sold untested as is, and without any type of warranty or guarantee. Unless specifically stated in the items description. We carry thousands of products and there is just no way that we can test and guarantee everything. Our sales team is very experienced, and will do the best they can to help you. But it is for this reason that OutbackEquipment.com reps are specifically forbidden to make promises of compatibility and refer all questions about compatibility to the manufacturer. We can however; offer general advice and make an "educated recommendation" based on experience and manufacturer specification or recommendation but the customer shall take this advice at their own risk.

Does OutbackEquipment.com rent or sell my personal information? What is your privacy policy?

Never! We respect our customer's privacy and never rent or sell customer information. For our complete privacy policy please see the privacy policy page.

How can I cancel my order?

This can be done only if the order has not been shipped; otherwise it's impossible to cancel the order. Also if the order has been packed but not shipped there will be a 10% restocking fee charged to you. To cancel the order before it is charged, simply log into your account and select "orders". If the order has been charged but not yet shipped please call us directly and we can cancel the order.